Refund policy

Refund & Cancellation Policy

Last updated: August 21, 2026


We want you to feel confident booking with Love Light Click. Please read this policy carefully before booking — confirming your booking means you accept these terms.

1. Booking Payment

Full payment is required at the time of booking to confirm your session date and time.

2. Rescheduling

  • You're entitled to one free reschedule of your session, at any time, subject to availability on our calendar.

  • If you need to reschedule a second time, it's treated as a cancellation under Section 3 below — the original booking is forfeited under those terms, and a new session must be booked separately.

3. Cancellations

  • Once a session is booked, that date and time is reserved exclusively for you, and we turn away other inquiries for that slot. For this reason, all cancellations forfeit 50% of the amount paid, regardless of how much notice is given.

  • The remaining 50% is issued as:

    • A cash refund to your original payment method, if you cancel with at least 72 hours' notice before your session, or

    • A credit toward a future session, if you cancel with less than 72 hours' notice.

  • No-shows: if you don't arrive for your session without notifying us, or arrive more than 15 minutes late without prior notice, this is treated as a no-show. No refund and no credit is issued.

4. Credits

  • Credits are valid for 6 months from the date they're issued.

  • Credits are non-transferable and can only be used by the client who made the original booking.

5. Cancellations or Postponements by Love Light Click

If we need to cancel or postpone your session — due to illness, emergency, or unsafe weather for an outdoor session — you can choose between:


  • Rescheduling, with the full value of your booking retained as credit, or

  • A 50% cash refund to your original payment method.

6. Digital Galleries & Final Images

Once your edited digital gallery has been delivered, all sales are final. Because digital files are custom-created for you, we're unable to offer refunds or exchanges on delivered images.

7. Printed Products

Physical prints, albums, or products are eligible for replacement only in the case of a manufacturing defect or printing error on our part, reported within 7 days of delivery. We're not responsible for errors in images you personally selected or approved.

8. VAT on Refunds

All refunds are calculated on the VAT-inclusive amount originally paid, in line with UAE tax regulations.

9. School & Group Programs

Bookings made under a school or organizational contract follow the payment and cancellation terms set out in that specific agreement, which take precedence over this policy.

10. How to Request a Cancellation, Reschedule, or Refund

All cancellation, reschedule, and refund requests must be sent by email to lovelightclick@gmail.com. We use the timestamp of your email to determine how much notice was given. We'll respond within 2 business days.